Delivery costs

Where Do OSG Deliver?

We deliver to UK, Europe and the Rest of the World. We do require the full address and a contact number for delivery to ensure receipt.

If you have questions about delivery of your order please contact: We are happy to establish the shipping cost for you before you place an order.

You will be responsible for any TAX/CUSTOM duty or shipping cost unless another arrangement is discussed prior to purchase. The amount you pay at checkout does not include any of the tax or custom duty charges. You will also be advised to insure any shipment.

How long will it take for my order to ship?

Upon approval and verification of credit card information, we aim to process the order and dispatch all in-stock items within 1-3 business days. You will receive an email from us when your order is shipped.

How long can I expect to receive my order?

Please kindly understand international delivery by nature takes longer and often time is beyond our control. We ask for your patience while waiting and we will be happy to help you with questions. Most international tracking may not be available all the way to destination, for UK and Europe we would expect 3-5 working and for The Rest of the World 5-10 working days.

Will my delivery require a signature?

You order may require a signature on delivery. We recommend you use the address with someone available to receive.

How will my order be delivered?

We ship our parcels through the agency Pack & Send who use FedEx among other established couriers.

Please note: once an order has shipped, it cannot be cancelled

If your delivery is returned to us

Please note if your item is returned to us because the shipping company attempts a delivery and is unable to complete it. The resulting shipping costs (both directions) and any penalties will be deducted from your refund. Additionally, your refund may experience delays while we work to manually track the shipment, obtain actual costs and apply the refund.